- Terms and Conditions
Terms and Conditions
Regulations of the Meacandela.pl store
Specifying, inter alia, rules for concluding sales contracts through the store, containing the most important information about the Seller, the store and consumer rights.
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical requirements
§ 4 Shopping in the Store
§ 5 Payment
§ 6 Order fulfillment
§ 7 The right to withdraw from the contract
§ 8 Exceptions to the right to withdraw from the contract
§ 9 Complaints
§ 10 Personal data
§ 11 Reservations
§ 12 Provisions regarding Buyers who are not Consumers
§ 1 DEFINITIONS
The terms used in the Regulations mean:
1. Working days - these are days from Monday to Friday, excluding public holidays;
2. Customer - a natural person who has full legal capacity, a legal person or an organizational unit that is not a legal person, the specific provisions of which grant legal capacity, which places an Order within the Store;
3. Civil Code - the Act of 23 April 1964 (Journal of Laws of 2014, item 121, as amended);
4. Account - a part of the Online Store assigned to a given Customer, by means of which the Customer may perform specific activities within the Online Store;
5. Regulations - this document;
6. Registration - a one-time activity consisting in creating an Account by the Customer, made using the registration form provided by the Seller on the Online Store website;
7. Online Store (Store) - websites through which the Customer may, in particular, place Orders;
8. Seller - the meacandela.eu online store with headquarters in 43-250 Pawłowice, Zapłocie 17, Poland
9. Goods - products presented in the Online Store, the description of which is available for each of the presented products;
10. Sales contract - a contract for the sale of Goods within the meaning of the Civil Code, concluded between the Seller and the Customer;
11. Services - services provided by the Seller to Customers by electronic means within the meaning of the provisions of the Act of 18 July 2002 on the provision of electronic services (Journal of Laws of 2013, item 1422 as amended);
12. Act on consumer rights - the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, No. 827);
13. Act on the provision of electronic services - the Act of 18 July 2002 on the provision of electronic services (Journal of Laws of 2013, item 1422 as amended);
14. Order - Customer's declaration of will, aimed directly at the conclusion of the Sales Agreement, specifying in particular the type and quantity of the Goods.
§ 2 CONTACT WITH THE SELLER
Postal address: ul. Zapłocie 17, 43-250 Pawłowice, Poland
E-mail address: email@example.com
Phone: +48 798613829
§ 3 TECHNICAL REQUIREMENTS
1. For the proper functioning of the Store, you need:
A device with Internet access
To place an order in the Store, in addition to the requirements set out in paragraph 1, an active e-mail account is required.
2. Using the Online Store shall mean any activity of the Customer that leads to his reading of the content contained in the Store.
3. The customer is obliged in particular to:
a.not to provide or transmit content prohibited by law, e.g. content that promotes violence, is defamatory or violates personal rights and other rights of third parties,
b. use the Online Store in a way that does not interfere with its functioning, in particular through the use of specific software or devices,
c. refrain from taking actions such as: sending or posting unsolicited commercial information (spam) as part of the Online Store,
d. use the Online Store in a way that is not inconvenient for other customers and for the Seller,
e. use of any content contained in the Online Store only for personal use,
f. use the Online Store in a manner consistent with the provisions of the law in force in the territory of the Republic of Poland, the provisions of the Regulations, as well as the general principles of using the Internet.
§ 4 SHOPPING IN THE STORE
The prices of goods visible in the Store are the total prices for the goods, including VAT.
The Seller points out that the total price of the order consists of the price indicated in the Store: the price for the goods and, if applicable, the costs of delivery of the goods.
The goods selected for purchase should be added to the basket in the Store.
Then, the Buyer selects from the available in the Store: the method of delivery of the goods and the method of payment for the order, and also provides the data necessary to complete the order.
The order is placed upon confirmation of its content and acceptance of the Regulations by the Buyer.
Placing an order is the same as concluding a sales contract between the Buyer and the Seller.
The Seller will provide the Consumer with confirmation of the conclusion of the sales contract in electronic form at the latest upon delivery of the goods.
The Buyer may register in the Store, i.e. set up account or make purchases without registration by providing your details with every possible order.
§ 5 PAYMENTS
"Online payment service provider is Cashbill"
You can pay for your order via the payment platform:
The Cashbill system allows you to instantly send online payments via bank account, credit card and other sources.
One click of a button allows you to make secure payments.
By making purchases in the Store, the Buyer accepts the use of electronic invoices by the Seller.
If there is a need to return funds for a transaction made by the customer with a payment card, the seller will refund to the bank account assigned to the payment card of the Ordering Party.
In the case of card payments, the delivery date is counted from the moment of positive authorization of the transaction.
§ 6 ORDER COMPLETION
The seller is obliged to deliver the goods without defects.
The order fulfillment date is indicated in the Store.
After the Buyer pays for the order, the Seller will proceed with its implementation.
In a situation where, under one order, the Buyer has purchased goods with a different delivery date, the order will be processed on the date appropriate for the goods with the longest deadline.
THE ONLINE STORE carries out orders with shipment to Poland and other EU countries.
Goods purchased in the Store are delivered by the courier InPost and Poczta Polska
✓ If the Buyer fails to pay for the order within 3 business days from the date of its submission, the order will be canceled.
§ 7 RIGHT TO WITHDRAW FROM THE CONTRACT
The consumer has the right to withdraw from the contract concluded with the Seller via the Store, subject to § 8 of the Regulations, within 14 days without giving any reason.
The deadline to withdraw from the contract will expire after 14 days from the day:
On which the Consumer acquired the goods or on which a third party other than the carrier and indicated by the Consumer came into possession of the goods.
On which the Consumer acquires the possession of the last item or on which a third party, other than the carrier and indicated by the Consumer, acquires the possession of the last item in the case of a contract requiring the transfer of ownership of many items that are delivered separately.
Conclusion of a contract - in the case of a contract for the supply of digital content.
In order for the Consumer to exercise the right to withdraw from the contract, he must inform the Seller, using the data provided in § 2 of the Regulations, about his decision to withdraw from the contract by an unequivocal statement (for example, a letter sent by post or information sent by e-mail).
The consumer may use the model withdrawal form at the end of the Regulations, but it is not obligatory.
In order to meet the deadline to withdraw from the contract, it is enough for the Consumer to send information regarding the exercise of his right to withdraw from the contract before the deadline to withdraw from the contract.
EFFECTS OF WITHDRAWING FROM THE CONTRACT
In the event of withdrawal from the concluded contract, the Seller returns to the Consumer all payments received from him (except for additional costs resulting from the delivery method chosen by the Consumer other than the cheapest standard delivery method offered by the Seller), immediately, and in any case not later than 14 days from the date of , in which the Seller was informed about the Consumer's decision to exercise the right to withdraw from the contract.
The reimbursement will be made by the Seller using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer agrees to a different solution, in each case the Consumer will not incur any fees in connection with the method of return.
The seller may withhold the reimbursement until receipt of the goods or until proof of its return is provided to him, whichever occurs first.
The seller asks you to return the goods to the address provided by him immediately, and in any case not later than 14 days from the day on which the consumer informed the seller about the withdrawal from the sales contract. The deadline is met if the Consumer sends back the goods before the expiry of the 14-day period.
The consumer is responsible for reducing the value of the goods resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the goods.
If the goods, due to their nature, cannot be returned by regular mail, the Consumer will also have to bear the direct costs of returning the goods. The Consumer will be informed about the estimated amount of these costs by the Seller in the description of the goods in the Store or when placing the order.
§ 8 EXCEPTIONS FROM THE RIGHT TO WITHDRAW FROM THE CONTRACT
The right to withdraw from a distance contract is not entitled to the Consumer in relation to the contract:
In which the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specifications or serving to satisfy them personalized needs.
In which the subject of the service is an item that deteriorates quickly or has a short shelf-life.
In which the subject of the service is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the package has been opened after delivery.
In which the subject of the service are items that after delivery, due to their nature, are inseparably connected with other items.
In which the subject of the service are sound or visual recordings or computer software delivered in a sealed package, if the package has been opened after delivery.
For the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts.
In which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the deadline to withdraw from the contract.
For the delivery of digital content that is not recorded on a tangible medium, if the performance began with the Consumer's express consent before the deadline to withdraw from the contract and after informing the entrepreneur about the loss of the right to withdraw from the contract.
§ 9 COMPLAINTS
In the event of a defect in the goods, the Buyer has the option of complaining about the defective goods on the basis of the warranty or guarantee provided for in the Civil Code, provided that the guarantee has been granted.
Using the warranty, the Buyer may, on the terms and within the time limits specified in the Civil Code:
Submit a price reduction statement
In the case of a significant defect - submit a statement of withdrawal from the contract
Demand that the item be replaced with a non-defective one
Demand that the defect be removed
If it turns out that in order to consider the complaint, it is necessary to deliver the advertised goods to the Seller, the Buyer is obliged to deliver the goods to the address provided by the seller.
If the product has an additional guarantee, information about it, as well as about its conditions, is available in the product description in the Store.
Complaints regarding the operation of the Store should be sent to the e-mail address indicated in § 2 of the Regulations.
Consideration of the complaint by the Seller will take place within 14 days.
EXTRAJUDICIAL METHODS OF SETTLING COMPLAINTS AND PURSUING CLAIMS
In the event that the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, inter alia, With:
Mediation conducted by the competent Provincial Inspectorate of Trade Inspection, to which you should apply for mediation. As a rule, the procedure is free of charge.
The list of Inspectorates is available here: https://www.uokik.gov.pl/wazne_adresy.php#faq595.
Assistance of the competent field of permanent amicable consumer court operating at the Provincial Inspectorate of Trade Inspection, to which an application should be submitted for consideration of the case before the arbitration court. As a rule, the procedure is free of charge.
The list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596.
Free assistance of the municipal or poviat Consumer Ombudsman.
ODR internet platform available at: http://ec.europa.eu/consumers/odr/.
§ 10 PERSONAL DATA
The administrator of the personal data provided by the Buyer when using the Store is the owner of the website meacandela.pl
§ 11 RESERVATIONS
The Buyer is forbidden to provide illegal content.
Each order placed in the Store constitutes a separate sales contract and requires separate acceptance of the regulations. The contract is concluded on time and for the purpose of order fulfillment.
Agreements concluded on the basis of these regulations are concluded in Polish.
Nothing in these regulations excludes or in any way limits the consumer's rights under the law.
Provisions regarding goods shall apply accordingly to digital content, unless the Regulations specify these issues separately.
§ 12 PROVISIONS CONCERNING BUYERS WHO ARE NOT CONSUMERS
The right to withdraw from a distance contract is not available to an entity other than the Consumer.
Any liability of the Seller towards the Buyer who is not a Consumer is excluded.
In the event of a possible dispute with a Buyer who is not a Consumer, the competent court will be the court competent for the seat of the Seller.